anybody else experiencing trouble using across today?
Thread poster: Frits Ens
Frits Ens
Frits Ens
Netherlands
Local time: 14:02
Member (2006)
English to Dutch
+ ...
May 3, 2021

Across seems to have big problems today. I can not logon to the server at all.
One of my colleague translators has the same issues.
No news on the across website unfortunately.


Marcia Nunziato
 
Marcia Nunziato
Marcia Nunziato  Identity Verified
Local time: 14:02
Member (2007)
German to Portuguese
+ ...
Same problem May 3, 2021

I am having the same problem, I can not login.
I tried to call, but no anwer.
And have already written a support ticket and an email, but no answer either!!


Frits Ens
 
Frits Ens
Frits Ens
Netherlands
Local time: 14:02
Member (2006)
English to Dutch
+ ...
TOPIC STARTER
across support.... May 3, 2021

Marcia Nunziato wrote:

I am having the same problem, I can not login.
I tried to call, but no anwer.
And have already written a support ticket and an email, but no answer either!!


Yes and unfortunately Across is not posting anything on their website...


Marcia Nunziato
 
Marcia Nunziato
Marcia Nunziato  Identity Verified
Local time: 14:02
Member (2007)
German to Portuguese
+ ...
Across support is working on it May 3, 2021

Hi,

Across support wrote me:

"Dear customer,

there is currently a problem with the login database for the Across Translator Edition.
Login is currently not possible

We are already working intensively on a solution.

Please excuse the inconvenience.

Your Across Support"


 
Jesús Sánchez López
Jesús Sánchez López  Identity Verified
Germany
Local time: 14:02
German to Spanish
+ ...
Same problem May 3, 2021

I'm having the same problem and I've also written a support ticket, but no answer yet.

 
Frits Ens
Frits Ens
Netherlands
Local time: 14:02
Member (2006)
English to Dutch
+ ...
TOPIC STARTER
problem solved, power issue at provider May 3, 2021

https://www.across.net/en/news/aktuelle-stoerung-bei-across

 
Faruk Atabeyli
Faruk Atabeyli  Identity Verified
Türkiye
Local time: 16:02
English to Turkish
+ ...
May not be over yet May 6, 2021

I just received this e-mail from across

Across has sent you a message
Important announcement for 08. May 2021
Dear customers,

We’d like to apologize once again for the outage on Monday 3rd May 2021. A power outage at our supplier's site caused a down time of the internet connection. Restarting relevant servers right after the down time, couldn’t be done without problems and took unfortunately a lot of time.

Now the according power company
... See more
I just received this e-mail from across

Across has sent you a message
Important announcement for 08. May 2021
Dear customers,

We’d like to apologize once again for the outage on Monday 3rd May 2021. A power outage at our supplier's site caused a down time of the internet connection. Restarting relevant servers right after the down time, couldn’t be done without problems and took unfortunately a lot of time.

Now the according power company has announced that a transformer will be replaced on Saturday 8th May 2021. We have to expect an interruption of power supply for several hours. We will provide an emergency power supply, but we can’t estimate to what extent the internet access points will also be affected.

It’s possible that account.across.net will not be available on Saturday. Therefore, it may not be possible to log in to the Across Translator Edition for some time.

We of course give our best to avoid any interruptions.

Your Across-Team
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anybody else experiencing trouble using across today?






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