Virtual conferences FAQ

1 - What is ProZ.com/TV?

ProZ.com/TV is a platform where translation-related events are held, drawing participants from all over the world. Participants log into the conference interface at ProZ.com and can participate in video/voice/text chat with colleagues, exhibitors and sponsors, and presenters, watch streaming video presentations, participate in question and answer sessions, network with other professionals, purchase discounted software and more.

2 - Are ProZ.com/TV events free to attend?

ProZ.com/TV events are open to everyone in the ProZ.com community; however ProZ.com paying members and Certified Pro Network members will receive exclusive access to some sessions and content.

3 - Do I have to be there for the whole event?

No. You are welcome to come and go as you please.

4 - What are the system requirements to watch a ProZ.com/TV event?

Specifications can be found here.

5 - Do I need to register for sessions I will attend?

No. As opposed to in-person conferences, you can just show up and view or participate in a ProZ.com/TV event.

6 - What if I miss a session?

Don't worry. All sessions will be recorded and made available to view again, approximately one hour after the session broadcast time. Just visit the same session page and you will be presented with "on demand" content - this is where the recording of the sessions will be placed.

7 - Will I be seen during the event? Will others know I'm there?

No, your presence will not be indicated to other attendees.

8 - How will I be able to network during the event?

Events on ProZ.com/TV include a live chat.

9 - Is it ok to jump off to other communication technologies (such as skype) while the event is underway

Yes.

10 - Will I get a certificate of attendance for ProZ.com/TV events?

Not all ProZ.com/tv events award certificates, but in the event a certificate is available, viewers must watch on ProZ.com/TV and start the certificate time logging function.

11 - Common problems & solutions

11.1 - I'm having problems loading the conference interface

We recommend viewing ProZ.com/TV events from a wired connection with a download speed of at least 1Mbps.

To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on Wi-Fi and mobile internet), so running multiple tests is recommended.

All ProZ.com/TV content is broadcast in mixed bandwidth. The system should automatically select the correct bandwidth/resolution. Viewers that experience difficulties should try lowering the resolution by clicking the gear icon in the lower right of the video screen.

11.2 - The times given for presentations in the session tab are not correct

All listed presentation times will adjust to the your time zone. If the times shown don't match your time zone simply can edit your time zone from your ProZ.com profile. The times will be adjusted after you edit your time zone. You can watch a video on how to adjust your profile for GMT offset here

11.3 - I can see the slides, but can not hear the audio

Audio will be broadcast through your computer speakers or headset. Verify that your speakers are turned on and the volume is turned up. Then, make sure that your computer's audio is not muted from within the operating system. Finally, there is a volume controller in the lower left corner of the webinar window. Make sure that the slider is set at an adequate level.

11.4 - Audio playback is choppy

All virtual event sessions have been pre-recorded and the audio checked for quality prior to broadcast. If you are experiencing choppy or unsatisfactory audio playback, that is caused by connectivity issues on the attendee side. Verify that you do not have any other bandwidth intensive applications running, like skype, outlook, Pandora or other streaming services. Make sure your internet connectivity is stable, and that your computer is not running any other processes or functions that would slow down your processing speed. If no other applications are running, use the guide for troubleshooting chat and webcasting, and run the port checker test.

All ProZ.com/TV events have been pre-recorded and the audio checked for quality prior to broadcast. If you are experiencing choppy or unsatisfactory audio playback, that is caused by connectivity issues on the attendee side. Verify that you do not have any other bandwidth intensive applications running, like skype, outlook, Pandora or other streaming services. Make sure your internet connectivity is stable, and that your computer is not running any other processes or functions that would slow down your processing speed.

All ProZ.com/TV content is broadcast in mixed bandwidth. The system should automatically select the correct bandwidth/resolution. Viewers that experience difficulties should try lowering the resolution by clicking the gear icon in the lower right of the video screen

11.5 - I hear an echo/duplicate audio

As ProZ.com/TV can be viewed on multiple locations/destinations at ProZ.com as well as Facebook & Twitter it is possible to have open two different streams - having two browsers both open on ProZ.com/TV will cause an echo. To remove the echo, simply close all but one video player.