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I haven't been able to access my RWS account lately, probably due to the fact that I used to be located in Russia. I'm sort of logged in, but cannot open any section of the account, such as Licenses, Downloads, etc. Now that I've moved to another country, I hope to reinstate access, but who do I contact, given that the portal is not working for me?
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Stepan Konev Russian Federation Local time: 10:48 English to Russian
Try to contact Frances Pearn-Rowe or sign up again
Feb 7, 2023
When RWS announced their end of service for the Russian citizens, it was Frances Pearn-Rowe who signed the message on behalf of RWS (you probably have that message in your inbox, 10 March 2022). At the end of her message she said If you have any questions, please do not hesitate to contact me. Also add a copy to other general email addresses like [email protected]. As a last resort, since you are outside Russia now, you can create an accoun... See more
When RWS announced their end of service for the Russian citizens, it was Frances Pearn-Rowe who signed the message on behalf of RWS (you probably have that message in your inbox, 10 March 2022). At the end of her message she said If you have any questions, please do not hesitate to contact me. Also add a copy to other general email addresses like [email protected]. As a last resort, since you are outside Russia now, you can create an account just for the only purpose to reach their support or post your question (which is equivalent to opening a support ticket).
Thank you Stepan, sent an email to Frances Pearn-Rowe
Feb 7, 2023
Thank you Stepan. I've sent an email to Frances Pearn-Rowe, making it a reply to the message you mentioned, and added a copy to [email protected]. (It should be noted that her original email seems to concern Trados Live Essentials only; however, I do believe that our ongoing access problems are rooted in the same decision by RWS.)
Stepan Konev wrote:
When RWS announced their end of service for the Russian citizens, it was Frances Pearn-Rowe who signed the message on behalf of RWS (you probably have that message in your inbox, 10 March 2022). At the end of her message she said If you have any questions, please do not hesitate to contact me. Also add a copy to other general email addresses like [email protected]. As a last resort, since you are outside Russia now, you can create an account just for the only purpose to reach their support or post your question (which is equivalent to opening a support ticket).
[Edited at 2023-02-07 18:36 GMT]
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