I am an Electronics and Communications Engineering graduate. I completed CISCO during college and currently I am a Workforce Manager in a Call Center which caters to clients across the globe.

I started out a a call center agent on May 2002, supporting IT devices, specifically networking equipment. I moved up to level 2 support and business products 3 months of service. After 6 months I became a team leader then a Shift Supervisor after another 6 months.

After a year of supervising in the call center operations, reporting to the Senior Manager of Operations, I was moved to Workforce Management. A department within the Contact Center which plans and allocates resources efficiently to meet Service Level Agreement of all clients. After a year of service to the department and the company I was promoted as Manager